New Connections Broadlawns Medical Center

New Connections Broadlawns Medical Center is an addiction-treatment facility located in Des Moines, IA. The facility offers specific levels of care: PHP, Dual Dx. What follows is an orientation — not a review — to the practical questions worth asking before admission.

Care levels at New Connections Broadlawns Medical Center

The care-level question matters because what a facility offers is what it can realistically treat well. The facility's documented care levels are The facility offers specific levels of care: PHP, Dual Dx. — each of which is appropriate for specific clinical presentations. Matching the level to the specific clinical need is the pre-admission work. Before admission, an independent clinical assessment (from a primary-care doctor, licensed substance-use counselor, or addiction-medicine physician) can confirm whether New Connections Broadlawns Medical Center's offerings match the clinical need.

Insurance and payment

On insurance specifically: New Connections Broadlawns Medical Center accepts both Medicaid and commercial insurance, which is the broadest payer profile and typically correlates with programs that operate at scale across the economic spectrum. Before admission, ask the facility's utilization-review team for a written Verification of Benefits — not verbal assurance, which is where most post-treatment financial surprises come from. Also ask for specific plan-level confirmation, not carrier-level (e.g., "your Aetna PPO plan" not just "Aetna").

Specialty programming

The facility's documented specialty programming includes: Clients with co-occurring mental and substance use disorders, Persons with traumatic brain injury (TBI), Persons 18 and older with serious mental illness (SMI). If that matches what you or your family member need, great — and worth asking specifically about what the programming looks like day-to-day (how many hours per week of specialty-specific content, who leads it, what credentials they hold).

Before you call

Before admission to New Connections Broadlawns Medical Center, three questions consistently produce the most useful information: (1) which ASAM level of care are you treating me at, and what is the clinical rationale; (2) can you send me a written Verification of Benefits for my specific insurance plan; (3) what is your policy on medication-assisted treatment for opioid use disorder — specifically, do you continue patients on buprenorphine or methadone during residential programming. If the clinical situation involves opioid use disorder, confirm explicitly whether New Connections Broadlawns Medical Center offers medication-assisted treatment — buprenorphine, methadone, or naltrexone. Programs that do not are operating outside the current standard of care.